Andy Beckwith

Senior Staff Engineer, Technical Lead · Zendesk

Designed and shipped agentic AI orchestration on the engineering organization, while continuing to lead the team responsible for Zendesk's email ingestion and ticket creation infrastructure, processing roughly 15M inbound and 45-55M outbound emails per day.

Ruby · Rails · TypeScript · React · Datadog · PagerDuty · MCP · LLM orchestration · AWS Bedrock · SageMaker · Internal ChatGPT · Claude Code · Codex · GitHub Copilot · Cursor · Google Antigravity

Lieutenant, Structural Firefighter, Wildland Firefighter, EMT-IV · Elk Creek Fire Protection District

Volunteer service alongside varied crews and agencies: structure fires, wildland fires, and medical calls - interior attack, defensive operations, progressive hose lays and fireline construction on initial attack, and emergency medical care across many calls. A volunteer lieutenant leads when ranking on scene and follows when scope or experience ranks first; a paramedic runs an ALS medical.

Lieutenant · CO FF1 (Structural) · FFT2 (Wildland) · Haz Mat Ops · EMR (2021-2023) · EMT-IV (2023-present)

Staff Engineer, Technical Lead · Zendesk

Led backend architecture for ticket ingestion and notification systems and influenced engineering standards across multiple teams.

Ruby · Rails · React · Redux

Senior Software Engineer · Zendesk

Senior contributor on the email infrastructure platform handling inbound and outbound processing at the scale above.

Ruby · Rails · Ember · React · Redux

Web Application Developer, Core UI and Checkout · Best Buy

Built Node.js applications supporting server-side rendering and client experiences in high-traffic ecommerce flows.

Node.js · JavaScript

Design and Engineering Consultant (Freelance) · Origin Meals

Freelance engagement alongside full-time work: untangled a meal-delivery company's order-management and recurring-subscription problems, migrated its subscriber base, redesigned the storefront, and built the back-of-house ERP the kitchen ran on.

Ruby · Meteor · Firebase · Shopify · Liquid · Stripe · JavaScript

Architect, Developer APIs and Platform · Best Buy

Architected the external Developer API ecosystem and portal, enabling scalable third-party integrations.

Java · Ruby

Ruby Developer, Integration Engineering (Independent Contractor) · Best Buy

Built a Rails marketplace automation platform that listed, priced, and synced Best Buy open-box and clearance inventory on eBay.

Ruby · Rails · Postgres

Senior Web Developer · Wells Fargo

Led modernization of legacy SOAP and JPF services to RESTful Spring MVC, modernized CI/CD, and grew into a trusted mentor on the team. Selected as Wells Fargo Technology Operations Group Top Performer.

Java · Spring MVC · Backbone.js · Maven · Gradle · CruiseControl

Web Application Developer · Wells Fargo

Built and shipped the internal Wealth Management CRM for Private Banking and the Banker Loan Information System as an integrated companion product.

Java · Spring MVC · Backbone.js · SOAP · REST

Software Consultant, contracted to Wells Fargo · Modis International

Consulting engineer on Wells Fargo web applications ahead of converting to a full-time role in 2007.

Java

Intern, Web Development · TCF Bank

Built an intranet CMS on ColdFusion MX.

ColdFusion MX