Resume
AI Orchestration and Platform Engineering. Senior Staff Engineer and Technical Lead.
Denver, Colorado
Senior Staff Software Engineer and technical lead with 24 plus years designing, building, and operating large-scale backend and full-stack systems across SaaS, ecommerce, and financial platforms. Operating at principal scope: organization-level standards, multi-team architecture, and agentic delivery workflows adopted across engineering teams. Currently focused on agentic systems engineering: AI orchestration workflows with custom guardrails, live data integration, and measurable impact on engineering velocity and operational safety. Brings real-world operational leadership experience as a structural and wildland firefighter and EMT, informing disciplined system design in high-risk and mission-critical environments.
Mar 2023 – Mar 2026
Senior Staff Engineer, Technical Lead · Zendesk
Designed and shipped agentic AI orchestration on the engineering organization, while continuing to lead the team responsible for Zendesk's email ingestion and ticket creation infrastructure at Gmail-class scale.
Ruby · Rails · TypeScript · React · Datadog · PagerDuty · MCP · LLM orchestration · AWS Bedrock · SageMaker · Cursor · Antigravity · Internal ChatGPT
Jan 2021 – Present
Lieutenant, Structural Firefighter, Wildland Firefighter, EMT-IV · Elk Creek Fire Protection District
Volunteer service alongside varied crews and agencies: structure fires, wildland fires, and medical calls - interior attack, defensive operations, progressive hose lays and fireline construction on initial attack, and emergency medical care across many calls. A volunteer lieutenant leads when ranking on scene and follows when scope or experience ranks first; a paramedic runs an ALS medical. The discipline that informs system design also runs the fire ground.
Lieutenant · CO FF1 (Structural) · FFT2 (Wildland) · Haz Mat Ops · EMR (2021-2023) · EMT-IV (2023-present)
Jul 2018 – Mar 2023
Staff Engineer, Technical Lead · Zendesk
Led backend architecture for ticket ingestion and notification systems and influenced engineering standards across multiple teams.
Ruby · Rails · React · Redux
Oct 2015 – Jul 2018
Senior Software Engineer · Zendesk
Senior contributor on the email infrastructure platform handling inbound and outbound processing at mega scale.
Ruby · Rails · Ember · React · Redux
Feb 2015 – Oct 2015
Web Application Developer, Core UI and Checkout · Best Buy
Built Node.js applications supporting server-side rendering and client experiences in high-traffic ecommerce flows.
Node.js · JavaScript
Feb 2014 – Feb 2015
Architect, Developer APIs and Platform · Best Buy
Architected the external Developer API ecosystem and portal, enabling scalable third-party integrations.
Java · Ruby
Oct 2012 – Feb 2014
Ruby Developer, Integration Engineering (Independent Contractor) · Best Buy
Built a Rails marketplace automation platform integrating Best Buy product APIs with eBay listings, enabling $40M plus annual incremental revenue.
Ruby · Rails · Postgres
Jul 2009 – Dec 2012
Senior Web Developer · Wells Fargo
Led modernization of legacy SOAP and JPF services to RESTful Spring MVC, modernized CI/CD, and grew into a trusted mentor on the team. Selected as Wells Fargo Technology Operations Group Top Performer.
Java · Spring MVC · Backbone.js · Maven · Gradle · CruiseControl
Jan 2007 – Jun 2009
Web Application Developer · Wells Fargo
Built and shipped the internal Wealth Management CRM for Private Banking and the Banker Loan Information System as an integrated companion product.
Java · Spring MVC · Backbone.js · SOAP · REST
Jan 2003 – Dec 2006
Software Consultant, contracted to Wells Fargo · Modis International
Consulting engineer on Wells Fargo web applications ahead of converting to a full-time role in 2007.
Java
Jan 2002 – Dec 2002
Intern, Web Development · TCF Bank
Built an intranet CMS on ColdFusion MX.
ColdFusion MX
AI and orchestration
Infrastructure and systems
Languages and frameworks
Leadership
Computer Science · AI Concentration
Neural networks and backpropagation, image recognition, heuristics, fuzzy logic, LLMs.
Computer Science
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